Amazon’s new rules are here again! It involves sellers and buyers!

Starting on February 15, 2023, customized products on Amazon will no longer be eligible for return. Amazon announced that customized products on Amazon will no longer be eligible for return starting on February 15, 2023.

The full content of the announcement is as follows: Starting on February 15, 2023, customized and personalized products purchased on Amazon will no longer be eligible for return.

What are the customized and personalized products referred to above?

Amazon states that customized products that are not eligible for return include personalized products with customized names, designs, or inscriptions, such as engraving, stamps, monograms, embroidery, embossing, etching, carving, or printing. Customized products sold by third-party sellers are subject to Amazon’s transaction protection.

If buyers feel that the product is completely unsuitable and must be returned or compensated for, what should they pay attention to?

Buyers must notify the third-party seller within 14 days of receiving the goods.

If the customized product contains personal configuration, inscriptions, or designs, the third-party seller does not need to accept returns or exchanges, unless the product was damaged, defective, or different from what was ordered when it arrived.

If the customized product is the result of a third-party seller’s error, such as a design or inscription error, buyers are still protected by Amazon’s transaction protection and can still make claims against the seller. If all packaging for the product (such as the box) is not available, some additional items for the product must be returned with the product, but products lacking all applicable labels are not eligible for return.

Many sellers who have previously made customized products have been deceived. For example, for customized furniture, each detail is usually customized according to the customer’s requirements, and some malicious buyers who intentionally place orders and then return the product have caused many sellers to suffer huge losses.

In this era of uncertainty and personalization, everyone is becoming more and more unique in their own way, and everyone wants to show a different side of themselves. Therefore, more and more sellers are beginning to operate this type of customized business. In Amazon’s “heavy product, light store” model, making high-quality products is becoming increasingly important. Therefore, the market space for customized products is still very large, and everyone can think about this aspect.

So where should we start? For example, the material, scene, pattern, etc. of the product. The differentiated track will not be so crowded, which is also the trend of future market development.